LEANERS partners Every business starts its growth journey with the vision and commitment of the people who build it. Our company, founded in 2018 in Vilnius by Robertas Šerėnas and Antanas Dubikaitis, started its story with their desire to spread a culture of continuous improvement in their organisations. The former heads of public sector institutions, who are always interested in the best governance practices, have applied them in Lithuanian and foreign organisations. Projects in Ukraine, Turkey, France and many other countries are full of inspiring stories and the main heroes are our trusted partners, experts and clients. With the addition of Gabriele Šerėnienė, who has a background in public and private sector communications, LEANERS today offers an even broader range of services that organisations need to thrive. Translated with DeepL.com (free version) Let's get in touch Robertas Šerėnas Founder and partner of LEANERS, an organisation development company. He consults Lithuanian and foreign public sector organisations on LEAN implementation, strategy development, process efficiency, operational problem solving, optimisation of organisational structure, legal regulation of road and rail transport, safety and other issues. He has more than 15 years of managerial experience in AB Lietuvos geležinkeliai, the State Railway Inspectorate and the Lithuanian Transport Safety Agency, which was established by merging road, rail, air and water transport safety organisations. As a manager of institutions, he has independently studied and applied LEAN methods in practice, selecting those best suited for the public sector. Certified independent board member. He further strengthens his competence in organisational governance as a member of the Board and the Audit, Risk and Sustainability Committee of Vilniaus vandenys, as a member of the Board and the Audit Committee of Vilniaus Public Transportas and as the Chairman of the Board of Vilniaus Waste System Administratorius. He is a regular contributor to European Union and United Nations Development Cooperation Organisation projects, helping public sector organisations in other countries to become more efficient. For more than 20 years, he has advised institutions and bodies in Lithuania, Ukraine, Turkey, Serbia, Azerbaijan, Armenia, Macedonia, Morocco and Egypt. Projects Prosecutor's Office of Lithuania The main operational processes were identified and analysed, factors determining the workload and time norms for actions were determined, and a methodology for deciding workloads was prepared. State Tax Inspectorate of Lithuania Training has been provided to teams on simplifying processes and enhancing efficiency. In collaboration, over 20 operational processes have been reviewed and plans for their improvement have been devised. Sessions to cultivate a culture of continuous improvement have been conducted. Government Chancellery of Ukraine The employees of the Government Chancellery were trained on improving operational processes, a process improvement methodology based on LEAN principles was created, and process improvement pilot projects were implemented in the Ministry of Education and the Department of Civil Service. Ministry of Environment of Lithuania The teams of the bodies subordinate to the Ministry - the State Protected Areas Service, the two Directorates of Protected Areas, and the National Land Service - were trained on how to simplify processes and increase their efficiency. More than 15 operational processes were reviewed together with them, proposals were made, and organizational strategies were developed. Vilnius municipality We reviewed the operational processes chosen by the client, and made suggestions on how to increase their efficiency. During the project, we generated proposals to increase service delivery speed by more than 25 times. Vilnius Public Health Office The organization’s mission, vision, strategy, and values were developed, strategic projects were prepared together with the office team, an employee suggestion system was implemented, an employee engagement survey was conducted, and budget planning and asset management processes were improved. Clients and projects Find out more Antanas Dubikaitis Projects Founder and partner of LEANERS, an organisation development company. He consults Lithuanian and foreign public sector organisations on LEAN implementation, strategy development, process efficiency, project management, optimisation of organisational structure, legal regulation and safety of railway transport and other issues. He has more than 10 years of experience in public sector management in the State Railway Inspectorate (Lithuania), the European Railway Agency (France) and public sector organisations in other countries. LEAN expert who has helped dozens of institutions in Lithuania and abroad to optimise their processes. He has gained competence in organisational management as a member of the Boards of the European Railway Agency, the VIII Freight Corridor, and is currently strengthening his skills as Chairman of the Board of UAB Vilniaus apšvietimas. He is a regular contributor to European Union and United Nations Development Cooperation Organisation projects, helping public sector organisations in other countries to become more efficient. For more than 10 years, he has advised institutions and bodies in Ukraine, Turkey, Serbia, Azerbaijan, Armenia, Macedonia, Morocco and Egypt. Gabrielė Šerėnienė Projects Partner at LEANERS, an organisation development company. She advises public sector and business organisations in Lithuania on sustainability culture and strategy, communication management, stakeholder management, employee engagement and ambassadorship. She has more than 25 years of experience in internal and external communication management in public and private sector organisations (Rimi Lietuva, Coca-Cola HBC Lietuva, Central Project Management Agency, Ministry of Health). She has developed and implemented corporate sustainability programmes, which have been awarded with the Lithuanian National Social Responsibility and Coca-Cola HBC awards. Nominated among the top 10 communication professionals in Lithuania in the PR Impact Awards 2022 "Communicator of the Year" competition for campaigns promoting healthier lifestyles and sustainability, development of long-term, systematic partnerships with non-governmental organisations. Certified coach in educational leadership (International Coaching Community), helping employees of organisations to set and implement goals. Lecturer at Vilnius University Business School. Member of the European Association of Communication Directors and Lithuanian Marketing Association.

LEANERS Sustainability Strategy 2024-2030 Our company helps public sector organisations in Lithuania and around the world to become modern. We understand modernity in management as the ability to meet the needs of stakeholders, to use resources rationally, to innovate, and to do so with a long-term perspective in mind. We believe that the modernity of organisations is inseparable from their sustainability. Let's get in touch Aiming to be sustainable ourselves and inspire others Our consultancy services cover key areas of organisation development - people, processes, technology. All of them create impacts on nature and people. Therefore, by contributing to the education and implementation of change in public sector organisations, we aim to be sustainable ourselves, and to inspire our clients to become so. Our sustainability commitments The United Nations' Sustainable Development Goals (SDGs), which bring together the public, private and non-governmental sectors, are for everyone. That's why we have set out our sustainability commitments to 2030 and the activities we will undertake, taking into account the impact of our activities. Environment Waste SDG targets 11, 13, 16 Contributing to a cleaner environment will reduce the amount of waste generated by the company's direct activities. Measures: 1. We will minimise the use of paper or other office supplies that would generate waste in our operations. 2. We will only sign documents with electronic signatures and encourage our partners to do so. 3. We will encourage our customers to take waste reduction into account in their operations by advising them on how to optimise their processes. Environment Climate change SDG targets 7, 11, 13, 16 Contributing to halting climate change and improving air quality, we will reduce CO2 emissions from the company's direct operations. Measures: 1. We will rent office space in A+ and A++ class buildings for work in Lithuania and abroad, using energy from renewable sources. 2. We will use hybrid cars for our operations. We will continuously reduce the share of fossil fuels we use. 3. We will encourage others and ourselves to use public transport (trolleybuses and electric buses), bicycles or walking when possible. 4. We will encourage our customers to take CO2 reduction into account in their operations by advising them on how to optimise their processes. Society Employees SDG targets 3, 4, 5, 8, 16, 10 We will create an organisation that is good to work for everyone and help our client organisations to become so. Measures: 1. We will allow flexible working from anywhere in the world on an individual schedule. 2. We will provide modern and comfortable working conditions in the office, continuously improving them according to employee suggestions. 3. We will encourage the continuous development of our employees by funding training on a company-wide basis, according to individual needs. 4. We will encourage our clients to create a supportive, inclusive and developmental work environment. Society Communities SDG targets: 1, 16, 1 We will help Ukraine until the end of the war and beyond Measures 1. Participate in projects of the EU and other international organisations, transferring our competences to the Ukrainian public sector 2. Pro-bono consultancy for Ukrainian NGOs. 3. We will annually allocate a share of our profits to NGOs assisting Ukraine 4. Mentor Lithuanian university students and members of youth organisations Management Business ethics SDG Goal 16 We will adhere to the principles of ethical business and transparency. Measure: 1. We will conduct regular customer NPS surveys - we will take the results into account when improving our services and products. 2. We will apply the management methods and tools we offer to our customers in our own operations. 3. We will develop and comply with a Code of Conduct. Prosecutor's Office of Lithuania The main operational processes were identified and analysed, factors determining the workload and time norms for actions were determined, and a methodology for deciding workloads was prepared. State Tax Inspectorate of Lithuania Training has been provided to teams on simplifying processes and enhancing efficiency. In collaboration, over 20 operational processes have been reviewed and plans for their improvement have been devised. Sessions to cultivate a culture of continuous improvement have been conducted. Government Chancellery of Ukraine The employees of the Government Chancellery were trained on improving operational processes, a process improvement methodology based on LEAN principles was created, and process improvement pilot projects were implemented in the Ministry of Education and the Department of Civil Service. Ministry of Environment of Lithuania The teams of the bodies subordinate to the Ministry - the State Protected Areas Service, the two Directorates of Protected Areas, and the National Land Service - were trained on how to simplify processes and increase their efficiency. More than 15 operational processes were reviewed together with them, proposals were made, and organizational strategies were developed. Vilnius municipality We reviewed the operational processes chosen by the client, and made suggestions on how to increase their efficiency. During the project, we generated proposals to increase service delivery speed by more than 25 times. Vilnius Public Health Office The organization’s mission, vision, strategy, and values were developed, strategic projects were prepared together with the office team, an employee suggestion system was implemented, an employee engagement survey was conducted, and budget planning and asset management processes were improved. Clients and projects Find out more

The public sector can successfully change We help organizations like yours to innovate and work more efficiently. So that employees are happy to have chosen to work in the public sector, and society is satisfied with quality services. Let's get in touch Best Public Sector Organizations: 1. Have an inspiring strategy, that directs your resources towards meaningful and measurable goals. Find out more 2. Constantly revise their activities and processes to keep them up-to-date and to ensure that customers receive the best possible service, as quickly and efficiently as possible. Find out more 3. They care about and prioritise the development of people's motivation, engagement and competence. Find out more 4. Have strong communication that mobilises employees around common goals, fosters the organisation's culture and creates sustainability value for stakeholders. Find out more We understand the problems of public sector organizations and help to solve them. We are a consultancy specializing in organizational development for the public sector, providing expert advice to public institutions and enterprises on enhancing management efficiency. Our approach involves the integration of best management practices from around the globe, tailored to meet the unique needs of our clients. We are committed to continual learning to deliver effective and practical solutions. Our expertise in public sector nuances allows us to customize management techniques effectively. Our services are designed to not only advise but also inspire a passion for improvement among your personnel. Find out more 25+ LEANERS a network of experts in the European Union 20+ years of personal experience of LEANERS partners in leading positions in public sector and business organizations 6+ years of LEANERS company's experience in consulting public sector organizations 45+ projects in Lithuania We have exceptional experience Our experts have accumulated extensive experience in managing public sector organizations; they understand not only the operating principles but also the legislative processes. They continue to develop their competencies through collaboration with Lithuanian and international organizations, which benefit from the enhanced management provided by our global network of expert partners. Find out more Our way to achieve results The application of LEAN and other management methods allows finding solutions even in the most difficult cases. We always coordinate with clients their expectations, analyze unique situations, facilitate the work of the creative team, methodically train them and lead them to the desired result. We advise clients even after the end of the projects - we value high-quality, long-term cooperation. We offer proven solutions We offer simplified, easy-to-use tools suitable for the public sector that help gather information, use it for strategy development, process refinement, and problem solving. However, we are not limited to methods and tools - after all, people are always at the epicenter of change. Therefore, in Lithuania and abroad, we organize inclusive trainings, experience exchange and good practice dissemination events. Find out more For free Gemba Walks insight gathering tool If you're a manager, use this approach to try out different roles and see for yourself how and what works in your organisation. Download For free The 5 Whys Problem Solving Tool It helps to identify the root causes of problems and address them. If you get used to using this tool, problems will stop happening and your organisation will become more efficient. Download For free Problem Solving Tool "A3" This approach helps organisations tackle challenges in their operations and continuously improve. It encourages a comprehensive, structured approach that is suitable for solving complex problems. Download For free Analysis method "SWOT" It helps you assess your internal and external environment, identify areas for improvement and make fully informed decisions. Download Find out more General Prosecutor's Office The main operational processes were identified and analysed, factors determining the workload and time norms for actions were determined, and a methodology for deciding workloads was prepared. State Tax Inspectorate Training has been provided to teams on simplifying processes and enhancing efficiency. In collaboration, over 20 operational processes have been reviewed and plans for their improvement have been devised. Sessions to cultivate a culture of continuous improvement have been conducted. Government of Ukraine The employees of the Government Chancellery were trained on improving operational processes, a process improvement methodology based on LEAN principles was created, and process improvement pilot projects were implemented in the Ministry of Education and the Department of Civil Service. Ministry of the Environment The teams of the bodies subordinate to the Ministry - the State Protected Areas Service, the two Directorates of Protected Areas, and the National Land Service - were trained on how to simplify processes and increase their efficiency. More than 15 operational processes were reviewed together with them, proposals were made, and organizational strategies were developed. Vilnius city municipality administration The operational processes chosen by the client were reviewed, and suggestions were made on how to increase their efficiency. During the project, proposals were generated that aimed to increase the speed of service delivery by more than 25 times. Vilnius Public Health Office The organization’s mission, vision, strategy, and values were helped to be created, strategic projects were prepared together with the office team, an employee suggestion system was implemented, an employee engagement survey was conducted, and budget planning and asset management processes were improved. Clients and projects

Articles and tools Resources Get our latest insights! Jun 6, 2024 Why should the public sector improve its processes? Jun 6, 2024 How to develop a strategy that works? Jun 6, 2024 What should you know when starting process improvement? All articles Free of charge Analysis method "SWOT" It helps you assess your internal and external environment, identify areas for improvement and make informed decisions. Download Free of charge Analysis method "CTQ" (Critical to Quality) Helps to identify and define critical quality parameters related to customer needs. It ensures that the process and its outputs effectively meet the customer's requirements. Download Free of charge Analysis method "CTB" (Critical to Business) Helps to ensure that the process and its outcomes effectively meet the needs of the organisation. Focuses on critical aspects important to the overall success of the organisation. Download Free of charge The "X Matrix" Strategic Planning Method It helps to implement the strategies of organisations and ensure coherence at all levels. Encourages organisations to set high improvement targets for themselves. Download All tools Subscribe to our newsletter on Linkedin Be the first to receive the latest insights, tips and recommendations to help your public organization become modern. Subscribe

Resources Tools Get our free tools! Free "Gemba Walks" insight gathering tool If you are a manager - use this method, try work yourself in different positions and see how and what works in your organization. Download Free Problem Solving Tool "A3" This method helps organizations to get rid of ballast in their activities and to continuously improve. And it also promotes a detailed, structured approach, suitable for solving complex problems Download Free Analysis method "SWOT" Helps to self-assess the internal and external environment, identify areas for improvement and make informed decisions. Download Free Analysis method "CTB" (Critical to Business) Helps to ensure that the process and its results will effectively meet the needs of the organization. Focuses on critical aspects important to the overall success of the organization. Download Free Analysis method "CTQ" (Critical to Quality) Assists in identifying and determining critical quality parameters related to customer needs. Applying the method ensures that the process and its results will effectively meet the client's requirements. Download Free The "X Matrix" Strategic Planning Method Assists in the implementation of organizational strategies and ensures alignment at all levels. Encourages organizations to set high development goals for themselves. Download Free The "5 Why's" Problem Solving Tool Helps identify root causes of problems and resolve them. If you get into the habit of using this tool, problems will not recur and the efficiency of the organization will increase. Download Free Analysis method "SWOT" Helps to self-assess the internal and external environment, identify areas for improvement and make informed decisions. Download Free Analysis method "SWOT" Helps to self-assess the internal and external environment, identify areas for improvement and make informed decisions. Download Free Analysis method "SWOT" Helps to self-assess the internal and external environment, identify areas for improvement and make informed decisions. Download Free Analysis method "SWOT" Helps to self-assess the internal and external environment, identify areas for improvement and make informed decisions. Download Subscribe to our posts on Linkedin Be the first to receive the latest insights, tips and recommendations to help your organization become modern. Linkedin

Helping the public sector to become modern Create an effective organization that is good to work for. Let's get in touch 1. Refine the strategy 3. Align governance 5. Communicate 2. Update knowledge 4. Engage people 6. Measure results Free of charge Analysis method "SWOT" It helps you assess your internal and external environment, identify areas for improvement and make fully informed decisions. Download Free of charge Problem Solving Tool "A3" This approach helps organisations tackle challenges in their operations and continuously improve. It encourages a comprehensive, structured approach that is suitable for solving complex problems. Download Free of charge Gemba Walks insight gathering tool If you're a manager, use this approach to try out different roles and see for yourself how and what works in your organisation. Download Free of charge The 5 Whys Problem Solving Tool It helps to identify the root causes of problems and address them. If you get used to using this tool, problems will stop happening and your organisation will become more efficient. Download More tools Are you a state or municipal organization? Let's get in touch We also have experience in the public sector, so we understand your challenges well. Let's talk! Prosecutor's Office of Lithuania The main operational processes were identified and analysed, factors determining the workload and time norms for actions were determined, and a methodology for deciding workloads was prepared. State Tax Inspectorate of Lithuania Training has been provided to teams on simplifying processes and enhancing efficiency. In collaboration, over 20 operational processes have been reviewed and plans for their improvement have been devised. Sessions to cultivate a culture of continuous improvement have been conducted. Government Chancellery of Ukraine The employees of the Government Chancellery were trained on improving operational processes, a process improvement methodology based on LEAN principles was created, and process improvement pilot projects were implemented in the Ministry of Education and the Department of Civil Service. Ministry of Environment of Lithuania The teams of the bodies subordinate to the Ministry - the State Protected Areas Service, the two Directorates of Protected Areas, and the National Land Service - were trained on how to simplify processes and increase their efficiency. More than 15 operational processes were reviewed together with them, proposals were made, and organizational strategies were developed. Vilnius municipality We reviewed the operational processes chosen by the client, and made suggestions on how to increase their efficiency. During the project, we generated proposals to increase service delivery speed by more than 25 times. Vilnius Public Health Office The organization’s mission, vision, strategy, and values were developed, strategic projects were prepared together with the office team, an employee suggestion system was implemented, an employee engagement survey was conducted, and budget planning and asset management processes were improved. Clients and projects What's new at LEANERS? Jun 6, 2024 Why should the public sector improve its processes? Jun 6, 2024 How to develop a strategy that works? Jun 6, 2024 What should you know when starting process improvement? All articles 12 Countries where we have consulted organizations 26+ Public sector clients 25+ International projects 45+ Projects in Lithuania Our approach We believe that the public sector can and must constantly improve in order to better respond to the needs of society. Cooperate with us - adopt the best practices of the public sector and achieve visible results. Find out more Reviews The State Food and Veterinary Service is a project participant "The training is very informative and useful for understanding the process. The visual layout of process steps allows you to see the insignificant steps and understand what is really important. This is advanced training that changes attitudes. I would like all members of our organization to participate in such training." The State Service of Protected Areas is a project participant "The training is useful because it forces me to look at my work and the organization where I work from a new perspective, to find ways to perform tasks more efficiently in my daily activities, at work. The lecturer is patient, diplomatic, has no prejudice, 10 out of 10. One of those rare cases when the training is really useful." The State Tax Inspectorate is a project participant "It is useful when another person looks at your coordinated processes - a competent external expert. An opportunity to discuss, listen to arguments and check whether changes are being made in the right direction." Find out more

Privacy Policy General information LEANERS UAB (hereinafter referred to as the "Data Controller") hereby establishes the terms and conditions for the processing of personal data through the use of the websites operated by the Data Controller. The terms and conditions set out in the T&C apply each time you access the content and/or service we provide, regardless of the device (computer, mobile phone, tablet, etc.) you use. Data Controller details: Legal entity code: 304740606 Registered office address: Žalgirio g. 92-4A, LT-09318 Vilnius Tel: +37061800944 E-mail: info@leaners.eu Supervisory authorities: Data on the data controller is collected and stored in the Vilnius branch of the State Enterprise Centre of Registers. It is very important that you read the T&Cs carefully, because each time you visit websites or social networking accounts belonging to the Data Controller, you agree to the terms and conditions described in these T&Cs. If you do not agree to these terms and conditions, please do not visit our websites/social networking accounts or use our content and/or services. We confirm that the Data Controller's websites and social media accounts will collect the data of visitors in accordance with the requirements of the applicable European Union and Republic of Lithuania legislation, as well as the instructions of the controlling authorities. All reasonable technical and administrative measures are in place to ensure that the data we collect about visitors to our websites and social networking accounts is protected against loss, unauthorised use and alteration. Employees of the Data Controller are under a written obligation not to disclose or distribute to third parties any information obtained in the workplace, including information about visitors to the websites. Individuals who are under the age of 16 may not provide any personal data for marketing activities through our website(s) and social media accounts. If you are a person who is under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting personal information for marketing purposes). Terms used in these Terms and Conditions shall have the same meaning as defined in the General Data Protection Regulation 2016/679 (EU). What information do we collect about you? How do we use your information? We collect the information you provide directly. Our websites and social media accounts give you the opportunity to submit information directly to us. For example, at www.leaners.eu, we ask you to provide certain information about yourself (email address) if you would like to receive our newsletters. Who do we disclose your information to? We will disclose your information to the following entities: - other data controllers belonging to LEANERS Ltd; - other parties where required by law or necessary to protect the information society services we provide. When we may disclose your information to other parties: - To comply with the law or in response to a mandatory requirement of a court proceeding (e.g., a lawful search warrant or order or other court order); - to confirm the lawfulness of our actions; - to protect the Data Controller; - otherwise with your consent or at your lawful request. Cases where we will transfer information: We may transfer your personal data to another recipient on the basis of your consent, to whom you have given your consent to process your personal data for the purpose specified in the consent. What do we do to protect your information? 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Your rights The data subject whose data is processed in the course of the Data Controller's activities has the following rights: to know (be informed) about the processing of his/her data (right to know); to have access to his/her data and how they are processed (right of access); to request the rectification or, taking into account the purposes of the processing of personal data, the completion of personal data which are incomplete (right to rectification); to have your data erased or to stop processing (other than storage) (right to erasure and right to be forgotten); require the Data Controller to restrict the processing of personal data on one of the legitimate grounds (right to restrict); the right to data portability (right to portability); the right to object to the processing of his/her personal data or to withdraw his/her consent at any time to the processing of personal data for one or more specified purposes, without prejudice to the lawfulness of the processing based on consent prior to the withdrawal of consent. The controller may exclude data subjects from exercising the above rights where, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of criminal offences, breaches of official or professional ethics, as well as the protection of the data subject's or other persons' rights and freedoms. Third party websites, services and products on our websites The Data Controller's website(s) or social media accounts may contain third-party banners, links to their websites and services that are not under the Data Controller's control. The Data Controller is not responsible for the security and privacy of information collected by third parties. You should be careful to read the privacy statements applicable to the third-party websites and services that you use. Contact us If you notice any inconsistency with this TOU, a security flaw in our websites, or have any other questions, please contact us in any way that is convenient for you: By e-mail: LEANERS UAB Žalgirio g. 92-4A, LT-09318 Vilnius Tel: +37061800944 E-mail: info@leaners.eu Lodging complaints Please also be informed that you can lodge complaints related to the violation of your personal data processing rights with the State Data Protection Inspectorate, contact details: A. Juozapavičiaus g. 6, 09310 Vilnius Tel. (8 5) 271 2804, 279 1445 Fax. (8 5) 261 9494 E-mail: ada@ada.lt Final provisions These ToR shall be reviewed at least once every two years. When we update the TOS, we will inform you of what we consider to be material changes by posting a notice on the relevant website(s) or social media accounts. If you access or use our content and/or services after the posting of such a notice, we will assume that you have accepted the new terms set out in the update. 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Articles Subscribe to our newsletter on Linkedin Be the first to receive the latest insights, tips and recommendations to help your organization become modern. Subscribe Jun 6 Why should the public sector improve its processes? In recent decades, the Lithuanian public sector has undergone a significant transformation, trying to get rid of the Soviet legacy. The... Jun 6 How to develop a strategy that works? Society expects competence, helpfulness, speed, efficient use of costs, and leadership in the implementation of what it regulates and... Jun 6 What should you know when starting process improvement? If ten years ago public sector organizations that decided to apply LEAN methods in their activities were looked upon with skepticism, now... Jun 6 What is the best tool to use for process mapping? "LEANERS" partner Antanas Dubikaitis advises I often get questions about which tool to use for process drawing and representation? So... Jun 6 Why do organizations fail to achieve their goals? Robertas Šerėnas, partner of "LEANERS", consultant of public sector organisations. Organizations often face challenges in achieving their...